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Privacy Policy

At, we are committed to protecting your privacy. We want you to be able to place your order with us free from worry and have strict privacy measures to ensure this is the case. "We" means, a site run by Quayside Clothing Ltd. Click here for our full company details.

You have rights relating to your personal information:

  • The right to be informed about how we use your personal information
  • The right to access the personal information we hold about you, including access to confirmation that your information is being processed
  • The right to have your personal information changed if it is inaccurate or incomplete. You can edit your personal information in My Account
  • The right to request that we delete or remove your personal information and/or prevent us from processing your personal information, in certain circumstances
  • The right to obtain and reuse the personal data we hold about you for your own purposes
  • The right to complain to a supervisory authority
  • The right to stop receiving any direct marketing messages or the processing of your data based on legitimate interests. You can unsubscribe from marketing emails and from other marketing messages at any time:

Please contact us if you wish to exercise your rights.

How we use your personal information

Personal information required to process your order

In order to process any order, we require your details including your name, billing address, delivery address, telephone number and email address. Your email address is required as a means of identification to allow you to access order placement area of the site and so that you can be updated with the progress of your order. Your phone number is only used to contact you if there is an issue with your order. All data is securely stored on our systems and is never distributed to any third parties. Failing to provide adequate personal information for us to process your order could result in the inability to fulfil your order. More information can be found in our Terms and Conditions.

We do not and will not sell your details to any third party. However, we share your details with the following categories of companies necessary to fulfil our service and product requirements to you, as well as to optimise your experience on our website:

  • Couriers - We work with UK Mail and DPD Local and one day courier services to deliver your order to you
  • Payment service providers - We work with PayPal and other providers to perform our contract with you
  • Professional Service Providers - We work with marketing agencies, website hosts, overflow print/embroidery partners, software services and customer relationship management systems in order to help us run our business effectively.

We also work with Hotjar which is a technology service that helps us better understand your experience with us (e.g. how much time you spend on which pages, which links you choose to click, what you do and don't like, etc.) and this enables us to build and maintain our service with your feedback. Hotjar uses cookies and other technologies to collect data on your behaviour and devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile which means that this information will never be used to identify individuals or to match it with further data on an individual. For further details, please see Hotjar's privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar's storing of data about your usage of our site and Hotjar's use of tracking cookies on other websites by following this opt-out link.

Use of your personal information for marketing

We may use your email address and phone number to send you marketing emails or marketing SMS messages if you opt in to our email or SMS offers list when placing your order, or at a later point. We will only do this with your consent. Every marketing email or marketing SMS message we send contains an unsubscribe link allowing you to instantly remove you from future campaigns.

We may process your personal information for certain legitimate business purposes, which include the following:

  • To send you direct marketing communications which we think will be of interest to you
  • To carry out analysis to optimise and improve our services and communications to benefit our customers
  • To identify and prevent fraud
  • To personalise the website to tailor our offering to you
  • Suppressions to ensure you no longer receive marketing communications if you have unsubscribed

Use of your personal information for decision making

We may use your personal information to send you relevant marketing messaging (with your consent) and to predict your purchase behaviour or making product recommendations to you. This is to enable us to personalise your experience with us. This information includes and is not limited to:

  • Customer type (Business, Group or Team, Charity, School or Individual), which we request from you at the checkout stage
  • The purpose of your order, if you select to inform us at the checkout stage
  • Your purchase history and basket items
  • Your contact history with us
  • Your payment information
  • Your name and personal contact details
  • Your device type or email client

How long we keep your personal information

We keep your personal information for as long as is needed to provide our service to you, or for as long as you have your account or in some cases to help us to train our internal teams to provide a better service to you.

Security of your information is fully PCI compliant and is assessed regularly by an independent PCI compliance scanning vendor, Security Metrics. No payment data (such as credit or debit card numbers) is stored on our systems. Entering of your personal data during the checkout process is protected by a GeoTrust SSL certificate. All personal data is handled with the upmost care and is never distributed to any third parties.


Cookies are small pieces of information that are stored by your browser on your computer's hard drive, and are often essential for the functionality of modern websites, including Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Please note that if you choose not to accept cookies, you will not be able to place orders using our service. We regularly audit the cookies used by our system in order to keep these to a minimum. Please note that third party systems integrated with our site may also drop cookies; you should consult the privacy policy of those systems for more information. A full breakdown of cookies used by our site is shown below:

Necessary cookies

Some cookies are required to provide core functionality. The website won't function properly without these cookies and they are enabled by default and cannot be disabled.


Preference cookies enables the web site to remember information to customize how the web site looks or behaves for each user. This may include storing selected currency, region, language or color theme.

NameHostnamePathExpiry days

This cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser.

Analytical cookies

Analytical cookies help us improve our website by collecting and reporting information on its usage.

NameHostnamePathExpiry hour

The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information. days

Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions. day

Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions. hour

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. hour

Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. hour

This cookie name is associated with websites built on the HubSpot platform. This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. hour

This cookie name is associated with websites built on the HubSpot platform. Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. days

This cookie name is associated with websites built on the HubSpot platform. This is the main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). days

This cookie name is associated with websites built on the HubSpot platform. This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Marketing cookies

Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements.

NameHostnamePathExpiry day

This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. days

Used by Google AdSense to understand user interaction with the website by generating analytical data. days

Facebook Pixel advertising first-party cookie. Used by Facebook to track visits across websites to deliver a series of advertisement products such as real time bidding from third party advertisers.

Other cookies

The cookies in this category have not yet been categorized and the purpose may be unknown at this time.

NameHostnamePathExpiry days hour days hour days days, 6 hours day hour day hour days days hour hour hour days days days days hour hour hour hour

Changes to this privacy policy

Any future changes to this privacy policy will be updated as soon as possible on this page.

More information

If you have any questions or concerns about this privacy policy, you can contact us at any time. Click here to contact us.

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